Senior Patient Coordinator - School of Dentistry

Senior Patient Coordinator – Oral Surgery

Creighton University is seeking to hire a Senior Patient Coordinator for the School of Dentistry Patient Care Coordinator Oral Surgery Team. The ideal candidate will be empathetic, flexible, and customer service driven.

Work Schedule: Full-time, 11-month role; Usually Monday through Friday;  7:30 am to 4:30 pm 

Bilingual in English and Spanish languages preferred, but not required.

Key Responsibilities

Oral Surgery scheduler is responsible for day-to-day patient scheduling operations within the Oral Surgery department including:

• Answer inbound calls regarding appointments for Oral Surgery. Fields calls and answers frequently asked questions regarding processes of services provided by Oral Surgery department.
• Verify and register new patients into electronic health care records by requesting and verifying demographic information.
• Responsible for tracking, coordination, and communication of average of 75 patient referrals per month from outside providers.
• Calls to confirm upcoming appointments for patients and review protocols with patients to ensure patients are aware of the school’s quality of care standards.
• Maintains schedule and appoints patients for the assigned student and postgraduate resident while on rotation to the SOD to ensure proper cases are scheduled due to the complexity of patient care.
• Works in conjunction with the Finance department to obtain insurance pre-authorizations for patients before the patients’ appointments
• Works in conjunction with faculty from the Acute Care Department to schedule emergency patients into the Oral Surgery department for emergent procedures.

Qualifications

• Bilingual, Spanish preferred but all applicants will be considered.
• Minimum of High school diploma or equivalent.
• 1-2 years related experience.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
• Knowledge of Family Educational Rights and Privacy Act (FERPA)
• Excellent oral and written communication skills.
• Exceptional customer service required
• Ability to work in a fast-paced, multi-tasking environment
• Must possess accurate, detailed, and strong organizational skills and meet deadlines
• Ability to operate a computer and Microsoft Office applications including Outlook, Word, Excel
• Flexibility in scheduling based on operational needs

The Creighton Dental Clinic, conveniently located in Omaha, Nebraska on the Creighton campus, is dedicated to providing quality care, and offers a full range of dental services. More than 14,000 patients visit us each year, because we deliver on our commitment to excellence at an affordable cost. We admit as many patients as we can whose dental needs match the educational needs of our students.

At Creighton University, you are part of something big. Your skills and passions unite with thousands of faculty, staff and students inspired to change the world. Here, we offer meaningful work driven by a 475-year-old Jesuit tradition committed to social justice and serving others. Through this tradition, we push the boundaries on innovation. We pursue new knowledge for the betterment of society. We seek to improve our world through Catholic and Jesuit values. And it all starts with you.