Manager iJay Store

The Manager of the iJay Store is tasked with the comprehensive oversight of the store’s operations, customer service, and financial stability. Financial responsibilities include collaborating closely with the accounting department to ensure budget adherence, fiscal monitoring, and alignment of financial strategies with the store’s objectives. This leadership position is responsible for managing both the daily activities and strategic direction of the store, including the supervision of technical services such as the repair of Apple products and exploring the expansion of these services to other devices. The Manager plays a critical role in the development and execution of marketing strategies and the management of the store's website, ensuring that the online and physical presence effectively caters to a diverse customer base. The Manager also fosters and maintains robust supplier-vendor relationships and develops partnerships within the university and with external entities like Apple, enhancing the store’s operational effectiveness. The Manager additionally focuses on human resources tasks, including developing staffing strategies and training programs to ensure the team meets the store’s operational requirements. In collaboration with the iJay Practicum, the role involves integrating retail operations with academic programs, aiming to enrich the educational experience. Additionally, the Manager is responsible for strategic projects, including the introduction of new technologies and systems that drive operational efficiency and customer satisfaction.

Key Responsibilities

• Financial Oversight/Reporting: Assume responsibility for the store’s financial management, including budgeting, fiscal monitoring, and financial strategy, ensuring good financial health. Collaborate closely with the accounting team to book transactions in appropriate revenue accounts, handling inventory ordering, and conduct product inventory (PI). Complete End of Day Reports, Deposit Sheets, Credit Card Reports, and Weekly Apple Inventor Reports.
• Tech Repair Program Leadership: Assume full responsibility for the tech repair program, overseeing/completing operations from diagnostics to repair completion. This includes managing certifications, training, quality control, and customer service excellence in the repair process for Apple products and works with General Manager in exploring expansion to other devices, including iPhones and potentially non-Apple products. Ensure compliance with standards and exploring new repair services to meet diverse customer needs while having the ability to step in and repair devices if assistance is needed.
• Floor Management: Directly manage and oversee the sales floor, ensuring that staff engagement, product presentation, and customer interactions are of the highest standard. This role involves active leadership to maintain an organized, customer-friendly environment that reflects the store’s brand and values. Manage inventory, from order to check-in, maintaining operational excellence during store hours. 
• Adjunct Instructor: Responsible for working alongside the iJay Practicum course to work with students in the class while implementing their new and emerging ideas. This includes adding any technology advancements/metrics to the store.
• Web Development and Digital Strategy: Assume full responsibility for the design, coding, and maintenance of the store's website, leveraging HTML/CSS skills to implement updates, redesigns, and new features in alignment with the store's operational needs and marketing strategies. This duty involves independently managing the store's online presence and e-commerce platform without IT or web developer support, requiring a proactive and innovative approach to web development. Regular tasks include quarterly updates, inventory integration, promotional campaign displays, and ensuring the site's user experience remains seamless and engaging. Additionally, take the lead on analyzing website performance metrics to inform enhancements and strategic direction, making this role critical in maintaining a dynamic and engaging online retail environment.
• Marketing and Communications: Independently develop and implement marketing and communication strategies, aligning with the store’s values and objectives to boost its presence and impact.
  

Education & Experience

• Bachelor’s degree in Management, Marketing, Business Administration, or a closely related field, to reflect the strategic leadership and analytical skills required for the role.
• Minimum of 5 years of retail management experience, including experience in overseeing operations across multiple locations or campuses, demonstrating the ability to adapt strategies to meet diverse campus needs.
• Proven expertise in external sales strategies and relationship management, especially in academic or health science contexts, to drive expansion and align offerings with campus-specific requirements.
• Strong background in strategic planning and execution, with a particular emphasis on entering or expanding in new markets or communities, showcasing the ability to lead growth initiatives and adapt offerings to new audiences.
• Demonstrated proficiency in HTML/CSS coding and comfort with Liquid templating language, reflecting the need for hands-on skills in digital transformation, e-commerce strategy development, and the ability to make nuanced edits and updates on our website while simultaneously supporting the web development team in the practicum class.
• Proven experience in project and IT project management, highlighting the need for a track record of successful process improvements and technological advancements implementation.
• Experience in developing and executing comprehensive marketing and communications (MarCom) strategies, with a strong portfolio of previous work, to address the role's requirement for leading MarCom with no external support.
• Strong financial management skills, including budget creation, analysis, and fiscal forecasting, to oversee all financial aspects of store operations.
  Proven ability to engage with and foster relationships across diverse groups, including students, faculty, external partners, and vendors, reflecting the expanded community engagement responsibilities.
• Experience in organizing and overseeing events, such as product launches and educational workshops, to ensure the General Manager can effectively manage event planning and execution.
• Demonstrated leadership in sustainability initiatives, indicating the ability to integrate eco-friendly practices into store operations. 
• Skilled in inventory and supply chain optimization, showcasing the capability to oversee inventory management and develop efficient supply chain strategies.
• Excellent communication and interpersonal skills, capable of engaging effectively with a diverse range of customers and leading a team towards achieving strategic goals.
• Ability to provide guidance and support in a mentorship capacity to practicum students, reflecting the role’s requirement for comprehensive staff development and training.

Knowledge, Skills, and Abilities

Knowledge:
1.    Retail and Technical Operations: Comprehensive knowledge of retail management, including the specifics of running a campus store and handling technical operations like device repairs and servicing.
2.    Digital and E-commerce Strategy: Expertise in digital transformation strategies, including web development and e-commerce, utilizing HTML/CSS and similar technologies.
3.    Marketing and Communications: Strong background in developing and executing comprehensive marketing and communication strategies without external support.
4.    Project Management: Experience in managing significant IT projects and store initiatives, from conception through to implementation.

Skills:
5.    Leadership and Strategic Planning: Ability to formulate and execute strategies that enhance store operations, customer engagement, and financial performance.
6.    Interpersonal and Networking: Capable of building and maintaining strong relationships with various stakeholders, including university departments, external partners like Apple, and the campus community.
7.    Technical Proficiency: Skills as an Apple Certified Mac and iOS Technician, essential for overseeing the store’s technical operations.
8.    Financial Oversight: Competence in managing budgets, fiscal monitoring, and financial strategy to ensure the store’s financial health.
9.    Skilled experience with Power BI: Support the iJay Practicum Class by leveraging Power BI for data analysis and reporting, and being a resource to the students on the Data Analytics team.
10.    Experience with digital content creation and MarCom: Handle all marketing and communications for the store independently, without relying on the university's marketing team.

Abilities:
11.    Adaptability: Ability to adapt strategies to meet the diverse needs of different campuses, as evidenced by the engagement with the Health Science Campus in Phoenix.
12.    Problem-solving: Capability to identify issues and implement effective solutions, particularly in areas like inventory management and customer service.
13.    Mentorship: Able to guide and support up to 20 practicum students, fostering their professional development.

Licenses/Certifications

Apple Certified Mac Technician
Apple iOS Certified Technician