200309 Requisition #
Join the Creighton Experience
Do you get excited about providing exceptional customer service and patient experiences? Are you detail oriented yet have a strong bend towards customer service? Do you thrive in fast-paced, multi-tasking environments? Do you like contributing to a team’s success? Do you like to mentor and educate others?

If so, we are looking for an experienced, motivated, passionate Dental Clinic Insurance Specialist. 
Creighton University, founded in 1878, is located in Omaha, Nebraska. We are a comprehensive Jesuit University that educates over 8,000 students. Our nine (9) colleges and schools offer over 140 programs including arts and sciences, business administration, law, medicine, nursing, pharmacy, occupational therapy, physical therapy, dentistry, and graduate studies. Creighton employs approximately 2000 people, making it one of the largest employers in the Omaha community.

Our Dental Clinic is located in our state-of-the-art School of Dentistry, which opened in 2018 on the Creighton Campus, in the heart of downtown Omaha. Our clinic services over 44,000 patient visits annually.

Job Summary:
Our Dental Clinic Insurance Specialists ensure there is an exceptional experience for the patients with prompt, accurate, and courteous payment service. Our Insurance Specialists serve as an intermediary between the patient and the insurance company. This role will also facilitate the education of dental students about current health care reimbursement policies and are critical the Creighton Dental Clinic’s overall success.

The financial services team consists of four patient financial services specialist and four insurance specialist, well-trained to take care of patients’ financial needs. The team’s duties include loading insurance benefits, preauthorization for procedures, checking eligibility, working denials, submitting insurance claims, accepting payments, posting payments, sending patient statements, and answering phone calls from patients. Each team member plays an important role and is trained to assist each other and each patient with respect and dignity. The financial services team processes on average 200 – 300 patients per day and over $400,000 in payments monthly.

The Insurance Specialist will be part of a team responsible for providing services specifically related to patient insurance processing. They will process patient registration and verify insurance benefits, provide patients with insurance information, calculate insurance co-pays, out of pocket costs, send patient statements, audit charges to ensure proper coding and accurately enter receipts into automated system etc.

  • High School diploma or equivalent required, Associates Degree or higher is preferred
  • Post-secondary education with classes in Business, Coding, and /or medical programs (Dental Assistant, Medical Assistant, Nursing Assistant, etc..) desired
  • Minimum of 1 year of dental or medical insurance experience strongly desired
  • Minimum of 1-year consistent work experience required. Experience in a clinical setting preferred
  • Knowledge of dental or medical insurance industry and processing of insurance claims strongly desired
  • Dental experience, including knowledge of dental procedures and dental procedure codes, strongly desired

Knowledge, Skills, Abilities:
  • Knowledgeable in American Dental Association (ADA)/ Current Dental Terminology (CDT) procedure and/or medical coding strongly desired
  • Excellent oral and written communication skills
  • Strong Math Acumen required
  • Detailed, accurate and able to multi-task in a fast-paced environment
  • Ability to effectively handle and/or resolve conflict and complaints
  • Strong customer service skills and team orientation.
  • Demonstrated ability to be organized, analytical, and have the ability to multitask while maintaining a positive work environment
  • Proficiency with Microsoft Office Suite
  • Dental or medical software experience a plus

Required Licenses/Certifications:

Physical Requirements:

Seeing: 75 – 100%
Hearing: 75-100%
Standing/Climbing/Mobility: 0-24%
Lifting/Pulling/Pushing: 0-24% (pound: lbs.)
Fingering/Grasping/Feeling: 75-100%
Travel: 0-24%
Exposure to Blood Borne pathogens: No

AAP/EEO Statement:
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

Disclosure Statement:
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Omaha, Nebraska, United States

📁 Staff

Requisition #: 200299

Omaha, Nebraska, United States

📁 Staff

Requisition #: 181004

Omaha, Nebraska, United States

📁 Staff

Requisition #: 200279