Business Analyst II

Qualifications:
Required:
Bachelor’s Degree in related area and/or equivalent experience
Minimum of 3 years’ experience working in the business analysis discipline
Preferred:
ITIL framework and IT product methodologies 
Familiarity with testing techniques and software
Prior experience in higher education environments a plus
IIBA Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis Certification (PMI-PBA) preferred
  
Knowledge, Skills, Abilities:
Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient, and dynamic University team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Customer Service: Must possess an aptitude for patience, professionalism, tactfulness, and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations.  
Business acumen coupled with technical knowledge
Experience working on technology and application development projects including developing business requirements
Advanced written and verbal communication skills
Advanced active listening skills
Strong research skills with attention to detail
Experience documenting functional and non-functional requirements
Experience developing use cases
Experience developing data and process flows
Must be able to work independently and proactively
Able to analyze and solve problems of a complex nature with little guidance
Excellent organizational, analytical, and independent problem-solving skills 
Advanced organization and time management skills
Demonstrated successful performance giving presentations to both small and large audiences
Coordinating and completing multiple tasks within established and changing deadlines 
Ability to contribute and collaborate effectively as a member of a highly functioning and productive team 
Proven ability to provide business analysis for large scope project teams to meet customer expectations 
Demonstrated understanding of business analyst tools and techniques; demonstrated proficiency using MS Office and Visio tools

Licenses and Certifications:
Must currently hold or pass the ITIL Foundation Certification Exam within 12 months of start date
   
Physical Requirements: 
Seeing: 75-100%
Hearing: 75-100%
Standing/Climbing/Mobility: 0-24%
Lifting/Pulling/Pushing: 0-24% (pound:15 lbs.)
Fingering/Grasping/Feeling: 75-100%
Travel: No
Exposure to Blood Borne pathogens: No
  
AAP/EEO Statement:
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.
  
Disclosure Statement:  
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required.  Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE.  Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.